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CIKM
2008
Springer
13 years 11 months ago
Exploiting context to detect sensitive information in call center conversations
Protecting sensitive information while preserving the shareability and usability of data is becoming increasingly important. In call-centers a lot of customer related sensitive in...
Tanveer A. Faruquie, Sumit Negi, Anup Chalamalla, ...
LREC
2008
172views Education» more  LREC 2008»
13 years 10 months ago
CallSurf: Automatic Transcription, Indexing and Structuration of Call Center Conversational Speech for Knowledge Extraction and
Being the client's first interface, call centres worldwide contain a huge amount of information of all kind under the form of conversational speech. If accessible, this infor...
Martine Garnier-Rizet, Gilles Adda, Frederik Caill...