Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
Throughout many of the different types of Web searches people perform, the primary tasks are to first craft a query that effectively captures their information needs, and then eva...
In this work we present topic diversification, a novel method designed to balance and diversify personalized recommendation lists in order to reflect the user's complete spec...
Cai-Nicolas Ziegler, Sean M. McNee, Joseph A. Kons...
This study explores the firm’s readiness for developing emerging technology in e−business. By proposing a framework that captures technological, financial, and human capabilit...
—In this paper, we propose a Bayesian-inference based recommendation system for online social networks. In our system, users share their content ratings with friends. The rating ...