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WSC
2008
13 years 8 months ago
Speeding up call center simulation and optimization by Markov chain uniformization
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
Eric Buist, Wyean Chan, Pierre L'Ecuyer
ACMDIS
2008
ACM
13 years 7 months ago
Evaluating the effectiveness of term frequency histograms for supporting interactive web search tasks
Throughout many of the different types of Web searches people perform, the primary tasks are to first craft a query that effectively captures their information needs, and then eva...
Orland Hoeber, Xue Dong Yang
WWW
2005
ACM
14 years 6 months ago
Improving recommendation lists through topic diversification
In this work we present topic diversification, a novel method designed to balance and diversify personalized recommendation lists in order to reflect the user's complete spec...
Cai-Nicolas Ziegler, Sean M. McNee, Joseph A. Kons...
ISEM
2010
105views more  ISEM 2010»
13 years 4 months ago
A roadmap to adopting emerging technology in e-business: an empirical study
This study explores the firm’s readiness for developing emerging technology in e−business. By proposing a framework that captures technological, financial, and human capabilit...
Hsin-Lu Chang
INFOCOM
2011
IEEE
12 years 9 months ago
Bayesian-inference based recommendation in online social networks
—In this paper, we propose a Bayesian-inference based recommendation system for online social networks. In our system, users share their content ratings with friends. The rating ...
Xiwang Yang, Yang Guo, Yong Liu