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» Field studies of computer system administrators: analysis of...
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CSCW
2004
ACM
13 years 10 months ago
Field studies of computer system administrators: analysis of system management tools and practices
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
CHIMIT
2009
ACM
13 years 11 months ago
Scripting practices in complex systems management
System administrators are end-users too. And as end-users, they develop tools, create web pages, write command-line scripts, use spreadsheets, and repurpose existing tools. In sho...
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John...
CHIMIT
2007
ACM
13 years 9 months ago
Design guidelines for system administration tools developed through ethnographic field studies
Information Technology system administrators (sysadmins) perform the crucial and never-ending work of maintaining the technical infrastructure on which our society depends. Comput...
Eben M. Haber, John H. Bailey
DS
1997
104views Database» more  DS 1997»
13 years 6 months ago
Managing Constraint Violations in Administrative Information Systems
This paper motivates a comprehensive methodological framework for dealing with some aspects of real-world complexity in information system analysis and design. By complex applicat...
I. Boydens, Alain Pirotte, Esteban Zimányi
DGO
2003
140views Education» more  DGO 2003»
13 years 6 months ago
Social Welfare Program Administration and Evaluation and Policy Analysis Using Knowledge Discovery and Data Mining (KDD) on Admi
New technology in knowledge discovery and data mining (KDD) make it possible to extract valuable information from operational data. Private businesses already use the technology f...
Hye-Chung (Monica) Kum, Dean Duncan, Kimberly Flai...