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IJCAI
2007
13 years 7 months ago
A Predictive Approach to Help-Desk Response Generation
We are developing a corpus-based approach for the prediction of help-desk responses from features in customers’ emails, where responses are represented at two levels of granular...
Yuval Marom, Ingrid Zukerman
IUI
1998
ACM
13 years 10 months ago
CyberDesk: A Framework for Providing Self-integrating Context-aware Services
Applications are often designed to take advantage of the potential for integration with each other via shared information. Current approaches for integration are limited, affectin...
Anind K. Dey, Gregory D. Abowd, Andrew Wood
SIGUCCS
2000
ACM
13 years 10 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
VL
1995
IEEE
158views Visual Languages» more  VL 1995»
13 years 9 months ago
DiaGen: A Generator for Diagram Editors Providing Direct Manipulation and Execution of Diagrams
Diagrams (e.g., flowcharts, trees for hierarchical structures, or graphs for finite state machines) are often needed as part of visual language systems and advanced user interfa...
Mark Minas, Gerhard Viehstaedt
SIGUCCS
2003
ACM
13 years 11 months ago
New name, new image: PC help desk steers massive PR launch
Louisiana State University’s Biomedical Research Center is going through a major expansion in reaching its 5 year strategic plan. With expansion comes an opportunity to “get t...
Robyn C. Richard, Claire C. Lassalle