We are developing a corpus-based approach for the prediction of help-desk responses from features in customers’ emails, where responses are represented at two levels of granular...
Applications are often designed to take advantage of the potential for integration with each other via shared information. Current approaches for integration are limited, affectin...
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Diagrams (e.g., flowcharts, trees for hierarchical structures, or graphs for finite state machines) are often needed as part of visual language systems and advanced user interfa...
Louisiana State University’s Biomedical Research Center is going through a major expansion in reaching its 5 year strategic plan. With expansion comes an opportunity to “get t...