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» Fuzzy data mining for customer loyalty analysis
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CAINE
2009
13 years 3 months ago
Clustering Customer Transactions: A Rough Set Based Approach
An efficient customer behavior analysis is important for good Recommender System. Customer transaction clustering is usually the first step towards the analysis of customer behavi...
Arunava Saha, Darsana Das, Dipanjan Karmakar, Dili...
FLAIRS
2004
13 years 7 months ago
Personalization Using Hybrid Data Mining Approaches in E-Business Applications
Effective personalization is greatly demanded in highly heterogeneous and diverse e-commerce domain. In our approach we rely on the idea that an effective personalization techniqu...
Olena Parkhomenko, Yugyung Lee, Chintan Patel
CIMCA
2005
IEEE
13 years 7 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
EUSFLAT
2003
145views Fuzzy Logic» more  EUSFLAT 2003»
13 years 7 months ago
Proximity fuzzy clustering for web context analysis
This study extends the web classification approach through a proximity-based fuzzy clustering sensible to the influence of the page. The proximity-based fuzzy clustering works in ...
Vincenzo Loia, Witold Pedrycz, Sabrina Senatore
INCDM
2010
Springer
129views Data Mining» more  INCDM 2010»
13 years 10 months ago
The Orange Customer Analysis Platform
In itself, the continuous exponential increase of the data-warehouses size does not necessarily lead to a richer and finer-grained information since the processing capabilities d...
Raphaël Feraud, Marc Boullé, Fabrice C...