An efficient customer behavior analysis is important for good Recommender System. Customer transaction clustering is usually the first step towards the analysis of customer behavi...
Effective personalization is greatly demanded in highly heterogeneous and diverse e-commerce domain. In our approach we rely on the idea that an effective personalization techniqu...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This study extends the web classification approach through a proximity-based fuzzy clustering sensible to the influence of the page. The proximity-based fuzzy clustering works in ...
In itself, the continuous exponential increase of the data-warehouses size does not necessarily lead to a richer and finer-grained information since the processing capabilities d...