2 search results - page 1 / 1 » Group CRM: a new telecom CRM framework from social network p... |
CIKM
2009
Springer
13 years 11 months ago
2009
Springer
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
IS
2007
13 years 4 months ago
2007
Contemporary information systems (e.g., WfM, ERP, CRM, SCM, and B2B systems) record business events in so-called event logs. Business process mining takes these logs to discover p...