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» How to look beyond what users say that they want
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CHI
2007
ACM
14 years 5 months ago
An eye tracking study of the effect of target rank on web search
Web search engines present search results in a rank ordered list. This works when what a user wants is near the top, but sometimes the information that the user really wants is lo...
Zhiwei Guan, Edward Cutrell
JASIS
2006
164views more  JASIS 2006»
13 years 4 months ago
A study of interface support mechanisms for interactive information retrieval
Advances in search technology have meant that search systems can now offer assistance to users beyond simply retrieving a set of documents. For example, search systems are now cap...
Ryen W. White, Ian Ruthven
ECSCW
2003
13 years 6 months ago
When Can I Expect an Email Response? A Study of Rhythms in Email Usage
A study of email responsiveness was conducted to understand how the timing of email responses conveys important information. Interviews and observations explored users’ perceptio...
Joshua R. Tyler, John C. Tang
CACM
2006
102views more  CACM 2006»
13 years 4 months ago
Infoglut
whose titles and abstracts sound very interesting, the pile of unread reports continues to grow on the table in my office." (How quaint the terminology: mail and electronic me...
Peter J. Denning
WWW
2011
ACM
12 years 11 months ago
Addressing people's information needs directly in a web search result page
Web search engines have historically focused on connecting people with information resources. For example, if a person wanted to know when their flight to Hyderabad was leaving, a...
Lydia B. Chilton, Jaime Teevan