The organizational capabilities to interact with others have been greatly improved as a result of modern information and communications technologies: Nowadays a company can mainta...
Diederik W. van Liere, Lorike Hagdorn van der Meij...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Most image retrieval systems perform a linear search over the database to find the closest match to a query. However, databases usually exhibit a natural grouping structure into c...
: Today, electronic cross-company collaboration is about to gain significant momentum, but still shows weaknesses with respect to productivity, flexibility and quality: A lack of s...
As XML has emerged as a data representation format and as great quantities of data have been stored in the XML format, XML document design has become an important and evident issu...