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IJMMS
2008
60views more  IJMMS 2008»
13 years 4 months ago
In praise of forgiveness: Ways for repairing trust breakdowns in one-off online interactions
Online offences are generally considered as frequent and intentional acts performed by a member with the aim to deceive others. However, an offence may also be unintentional or ex...
Asimina Vasalou, Astrid Hopfensitz, Jeremy V. Pitt
CHI
2008
ACM
14 years 5 months ago
Recovering trust and avoiding escalation: an overlooked design goal of social systems
The online trust discussion is focused on mechanisms for building and maintaining user trust. This paper introduces the relevance of providing for the repair of trust breakdowns. ...
Asimina Vasalou, Jens Riegelsberger