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APSEC
2007
IEEE
13 years 11 months ago
Incentive Compatible Mechanisms for Group Ticket Allocation in Software Maintenance Services
A customer reported problem (or Trouble Ticket) in software maintenance is typically solved by one or more maintenance engineers. The decision of allocating the ticket to one or m...
Karthik Subbian, Ramakrishnan Kannan, Raghav Kumar...
EDOC
2006
IEEE
13 years 11 months ago
Services and Networks management through embedded devices and SOA
In this paper we present an embedded device able to manage the remote boot of network nodes by means of Wake on LAN (WoL) through Internet and Wide Area Network, presenting it as ...
Virgilio Gilart-Iglesias, Francisco Maciá P...