The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Camera phones have been viewed simplistically as digital cameras with poor picture quality while neglecting the utility of the two key functionalities of mobile phones: network co...
Business Process Management (BPM) aims at supporting the whole life-cycle necessary to deploy and maintain business processes in organisations. An important step of the BPM life-cy...
Carlos Pedrinaci, John Domingue, Ana Karla Alves d...
— Social Web Application (SWA) design and development is a complex process that requires the understanding and coordination of several domains of knowledge. Yet there remain few ...