Over the last several years, studies of instant messaging have observed its increasing role in the workplace[1] and in social situations[2]. We propose that modifying applications...
Instant messaging (IM) is a common and popular way for co-workers, friends, and family to stay in touch, but its “always-on” properties can sometimes lead people to feel overe...
Jeffrey T. Hancock, Jeremy P. Birnholtz, Natalya N...
Text-based interpersonal communication tools such as instant messenger are widely used today. These tools often feature emoticons that people use to express emotion to some degree...
Joonhwan Lee, Soojin Jun, Jodi Forlizzi, Scott E. ...