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» Instructional support at small universities: a training pers...
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SIGUCCS
2003
ACM
13 years 10 months ago
Instructional support at small universities: a training perspective
This paper intends to present the challenges and opportunities encountered in technology training at small institutions using Trinity University as a case in point. During the cou...
Vidya Ananthanarayanan, Judith Reiffert
SIGUCCS
2003
ACM
13 years 10 months ago
Computing labs and technology classroom (CLTC) initiative: a model for distributed support
DePauw University is a small, liberal arts institution with 2200 undergraduate residential students and 222 faculty members, located in Greencastle, Indiana. The challenges of sup...
Lynda S. LaRoche, Julianne M. Miranda, Angela P. S...
CIIT
2004
13 years 6 months ago
Student support: Internet training from the perspective of the e-learning professional
In an effort to develop a training programme to assist teaching professionals to migrate towards e-teaching from more traditional modes of teaching, the European Commission (EC) p...
Lara A. Frumkin, Mike Mimirinis, Alan Murphy
SIGUCCS
2003
ACM
13 years 10 months ago
Marketing computer support services through relationship and training strategies
In 2002, Harvard University's Division of Continuing Education (DCE) expanded its computer lab facility. This expansion allowed DCE to change its previous policy of restricti...
Brandon Bentley, Valerie Dixon, Ilana Rozanes, Pat...
SIGUCCS
2003
ACM
13 years 10 months ago
Making online training and support easier for everyone with viewlets
Online training and support objects can be difficult and timeconsuming to create. Written words are often ignored by users who want someone to show them a procedure. Viewlets are ...
Janice Ward