The evolution of the global telecommunications industry into an open services market presents developers of telecommunication service and management systems with many new challeng...
David Lewis, Thanassis Tiropanis, Cliff Redmond, V...
The deployment of service management systems in a multi-service environment opens a whole area of issues. Requirements for openness and reusability can be satisfied by following a...
Thanassis Tiropanis, David Lewis, A. Richter, Rong...
Mary Ellen Zurko Laboratory for Computer Science Massachusetts Institute of Technology and Digital Equipment Corporation Littleton, MA, 01460 This paper describes the User Attribu...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Increased competition, complex service provision chains and integrated service offerings require effective techniques for the rapid integration of telecommunications services and ...
David Lewis, Thanassis Tiropanis, Alistair McEwan,...