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KDD
1997
ACM
142views Data Mining» more  KDD 1997»
13 years 9 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
INTERNET
2002
175views more  INTERNET 2002»
13 years 4 months ago
Web Services Interaction Models, Part 1: Current Practice
of abstractions a middleware system makes available to applications, they figure prominently in determining the breadth and variety of application integration that the middleware s...
Steve Vinoski
WMCSA
2003
IEEE
13 years 10 months ago
Web Services on Mobile Devices - Implementation and Experience
Web Services have started to appear on servers as interfaces between business-to-business applications. To date, mobile devices have only consumed Web Services running on stationa...
Stefan Berger, Scott McFaddin, Chandrasekhar Naray...
SEM
2004
Springer
13 years 10 months ago
Supporting Generalized Context Interactions
Abstract. Context-awareness refers to a computing model where application behavior is driven by a continually-changing environment. Mobile computing poses unique challenges to cont...
Gregory Hackmann, Christine Julien, Jamie Payton, ...
WORDS
2003
IEEE
13 years 10 months ago
Improving Dependability of Service Oriented Architectures for Pervasive Computing
Service Oriented Programming - which combines Distributed Object Compunting, Component Based and webbased concepts - has recently emerged as a promising approach to develop dynami...
Domenico Cotroneo, Cristiano di Flora, Stefano Rus...