As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
of abstractions a middleware system makes available to applications, they figure prominently in determining the breadth and variety of application integration that the middleware s...
Web Services have started to appear on servers as interfaces between business-to-business applications. To date, mobile devices have only consumed Web Services running on stationa...
Stefan Berger, Scott McFaddin, Chandrasekhar Naray...
Abstract. Context-awareness refers to a computing model where application behavior is driven by a continually-changing environment. Mobile computing poses unique challenges to cont...
Service Oriented Programming - which combines Distributed Object Compunting, Component Based and webbased concepts - has recently emerged as a promising approach to develop dynami...
Domenico Cotroneo, Cristiano di Flora, Stefano Rus...