We believe this paper is the first extensive user-study of whitelisting email addresses. While whitelists are common in social networking and instant messaging (e.g., buddylists),...
The Special Interest Group on Computer Human Interaction (SIGCHI) has had a successful history of 20 years of growth in its numbers and influence. To help guide the continued evol...
Ben Shneiderman, Stuart K. Card, Donald A. Norman,...