Interviews are a cornerstone of human-computer interaction research. As a research method, they can both be deeply valuable and distinctly challenging. Pragmatic challenges of int...
Amy Voida, Elizabeth D. Mynatt, Thomas Erickson, W...
We discuss findings from observation, interviews, and textual analysis of instant messaging use in a university research lab setting. We propose a method for characterizing the te...
The popularity of instant messaging (IM) system creates a new way for human communication. Along with this trend, IM system is broadly applied in cooperative learning. There isnâ€...
Instant Messaging (IM) is a useful tool for collaborative work. However, the awareness and communication features of IM pose a tension with privacy desires. Inadequate support for...
Supporting awareness plays a prominent role in facilitating natural and effective communication in Instant Messaging (IM). This paper reports our empirical study of awareness in I...