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» Investigating the effort of using business process managemen...
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SAC
2008
ACM
13 years 4 months ago
Workflow management versus case handling: results from a controlled software experiment
Business Process Management (BPM) technology has become an important instrument for improving process performance. When considering its use, however, enterprises typically have to...
Bela Mutschler, Barbara Weber, Manfred Reichert
SACMAT
2003
ACM
13 years 10 months ago
Role mining - revealing business roles for security administration using data mining technology
In this paper we describe the work devising a new technique for role-finding to implement Role-Based Security Administration. Our results stem from industrial projects, where larg...
Martin Kuhlmann, Dalia Shohat, Gerhard Schimpf
ECIS
2004
13 years 6 months ago
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
Marianna Sigala
EUROMICRO
2009
IEEE
13 years 11 months ago
Long-Term Planning of Development Efforts by Roadmapping
—Success in the software product business requires timely release of new products and upgrades with proper quality and the right features. For this, a systematic approach for man...
Jarno Vähäniitty, Casper Lassenius, Kris...