5 search results - page 1 / 1 » Knowledge Discovery in Integrated Call Centers: A Framework ... |
KDD
1997
ACM
13 years 8 months ago
1997
ACM
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
ICDM
2006
IEEE
13 years 10 months ago
2006
IEEE
The immense explosion of geographically referenced data calls for efficient discovery of spatial knowledge. One critical requirement for spatial data mining is the capability to ...
KDD
1999
ACM
13 years 8 months ago
1999
ACM
It has been claimed that the discovery of association rules is well-suited for applications of market basket analysis to reveal regularities in the purchase behaviour of customers...
HICSS
2003
IEEE
13 years 9 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
WWW
2008
ACM
14 years 5 months ago
2008
ACM
An infosuasive web application is mainly intended to be at the same time informative and persuasive, i.e., it aims at supporting knowledge needs and it has also the (declared or n...