178 search results - page 1 / 36 » Lessons Learned using CBR for Customer Support |
FLAIRS
2003
13 years 6 months ago
2003
Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
FLAIRS
2001
13 years 6 months ago
2001
Lessons learned systems (LLS) are systems that support a lessons learned process (LLP) to collect, verify, store, disseminate, and reuse organizational lessons. In this paper we e...
CLEIEJ
2007
13 years 4 months ago
2007
This paper presents a description of the environments of individualized learning (Based on the Intelligent Tutoring Systems, ITS), the Computer Supported Collaborative Learning (C...
ICALT
2008
IEEE
13 years 11 months ago
2008
IEEE
Apparently computer technology is shifting its focus, with individual users not being the main target any more. The evolution of Web 2.0 technologies is promoting the development ...
ISMIS
2000
Springer
13 years 8 months ago
2000
Springer
A learned lesson, in the context of a pre-defined organizational process, summarizes an experience that should be used to modify that process, under the conditions for which that l...