In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
We investigate trust-based relationships in electronic supply chains where trust is a measure of consistency in meeting negotiated contract deadlines. We consider scenarios where ...
Recent work in communications and business modeling emphasizes a commitment-based view of interaction. By abstracting away from implementation-level details, commitments can poten...
The GEMSS project has developed a service-oriented Grid that supports the provision of medical simulation services by service providers to clients such as hospitals. We outline the...
Stuart E. Middleton, Mike Surridge, Siegfried Benk...