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MANSCI
2008
116views more  MANSCI 2008»
13 years 4 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
ATAL
2006
Springer
13 years 8 months ago
Monopolizing markets by exploiting trust
We investigate trust-based relationships in electronic supply chains where trust is a measure of consistency in meeting negotiated contract deadlines. We consider scenarios where ...
Sandip Sen, Dipyaman Banerjee
ATAL
2011
Springer
12 years 4 months ago
Specifying and applying commitment-based business patterns
Recent work in communications and business modeling emphasizes a commitment-based view of interaction. By abstracting away from implementation-level details, commitments can poten...
Amit K. Chopra, Munindar P. Singh
GRID
2007
Springer
13 years 4 months ago
Quality of Service Negotiation for Commercial Medical Grid Services
The GEMSS project has developed a service-oriented Grid that supports the provision of medical simulation services by service providers to clients such as hospitals. We outline the...
Stuart E. Middleton, Mike Surridge, Siegfried Benk...