We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...
: Research with older adults indicates that despite considerable demand for help and support, the existing facilities built into computers are rarely used. Using evidence from our ...
Audrey Syme, Anna Dickinson, Rosine Eisma, Peter G...
Human beings have the ability to learn to recognize a new visual category based on only one or few training examples. Part of this ability might come from the use of knowledge fro...
This paper addresses the issues related to improving the overall quality of the requirements tracing process for Independent Verification and Validation analysts. The contribution...
Jane Huffman Hayes, Alex Dekhtyar, Senthil Karthik...
The Princeton University Help Desk KnowledgeBase (KB) is a searchable online information system that publishes Princetonspecific computer solutions to better serve the University ...