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HICSS
2006
IEEE
89views Biometrics» more  HICSS 2006»
13 years 11 months ago
Open Source Technical Support: A Look at Peer Help-Giving
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...
Vandana Singh, Michael B. Twidale, Dinesh Rathi
INTERACT
2003
13 years 6 months ago
Looking for Help? Supporting Older Adults' Use of Computer Systems
: Research with older adults indicates that despite considerable demand for help and support, the existing facilities built into computers are rarely used. Using evidence from our ...
Audrey Syme, Anna Dickinson, Rosine Eisma, Peter G...
CVPR
2008
IEEE
14 years 6 months ago
Looking around the backyard helps to recognize faces and digits
Human beings have the ability to learn to recognize a new visual category based on only one or few training examples. Part of this ability might come from the use of knowledge fro...
Honghao Shan, Garrison W. Cottrell
RE
2004
Springer
13 years 10 months ago
Helping Analysts Trace Requirements: An Objective Look
This paper addresses the issues related to improving the overall quality of the requirements tracing process for Independent Verification and Validation analysts. The contribution...
Jane Huffman Hayes, Alex Dekhtyar, Senthil Karthik...
SIGUCCS
2004
ACM
13 years 10 months ago
Online solutions: looking to the future of knowledgeBase management
The Princeton University Help Desk KnowledgeBase (KB) is a searchable online information system that publishes Princetonspecific computer solutions to better serve the University ...
Annie Saunders