In this article we present the main features of Aingeru, a system that provides a new kind of tele assistance service. The purpose of developing Aingeru has been to overcome the ma...
Alberto Tablado, Arantza Illarramendi, Miren I. Ba...
Improvisation is rapidly becoming an important issue for both scholars and practitioners. Organizations that operate in turbulent environments must learn to swiftly adapt and resp...
The increased complexity, heterogeneity and the dynamism of networked systems and services make current control and management tools to be ineffective in managing and securing suc...
The mobile payment services markets are currently under transition with a history of numerous tried and failed solutions, and a future of promising but yet uncertain possibilities...
Tomi Dahlberg, Niina Mallat, Jan Ondrus, Agnieszka...
In recent years Services Science has been an emerging discipline that aims to promote service innovation and increase service productivity by aligning scientific, management, and ...