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» Making sense of customer tickets in cellular networks
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INFOCOM
2011
IEEE
10 years 4 months ago
Making sense of customer tickets in cellular networks
—Effective management of large-scale cellular data networks is critical to meet customer demands and expectations. Customer calls for technical support provide direct indication ...
Yu Jin, Nick G. Duffield, Alexandre Gerber, Patric...
HICSS
2003
IEEE
193views Biometrics» more  HICSS 2003»
11 years 6 months ago
Message Sense Maker: Engineering a Tool Set for Customer Relationship Management
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
Dmitri Roussinov, J. Leon Zhao
IMC
2010
ACM
10 years 11 months ago
Listen to me if you can: tracking user experience of mobile network on social media
Social media sites such as Twitter continue to grow at a fast pace. People of all generations use social media to exchange messages and share experiences of their life in a timely...
Tongqing Qiu, Junlan Feng, Zihui Ge, Jia Wang, Jun...
SIGCOMM
2009
ACM
11 years 8 months ago
Towards automated performance diagnosis in a large IPTV network
IPTV is increasingly being deployed and offered as a commercial service to residential broadband customers. Compared with traditional ISP networks, an IPTV distribution network (i...
Ajay Anil Mahimkar, Zihui Ge, Aman Shaikh, Jia Wan...
BSN
2006
IEEE
11 years 5 months ago
eWatch: A Wearable Sensor and Notification Platform
The eWatch is a wearable sensing, notification, and computing platform built into a wrist watch form factor making it highly available, instantly viewable, ideally located for sen...
Uwe Maurer, Anthony Rowe, Asim Smailagic, Daniel P...
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