50 search results - page 1 / 10 » Managing Faults in the Service Delivery Process of Service P... |
IEEESCC
2009
IEEE
13 years 11 months ago
2009
IEEE
In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident Management and Problem Management form the basis of the tooling provided ...
I3E
2004
13 years 6 months ago
2004
: The notion of service is closely coupled with the notion of process in general and of workflow in particular. Processes capture the coordination logic for the various resources i...
ICWS
2009
IEEE
14 years 1 months ago
2009
IEEE
This paper proposes a model-based technique for lowering the entrance barrier for service providers to register services with a marketplace broker, such that the service is rapidl...
WISE
2007
Springer
13 years 11 months ago
2007
Springer
One of the fundamental ideas of services and service oriented architecture is the possibility to develop new applications by composing existing services into business processes. Ho...
DSOM
1999
Springer
13 years 9 months ago
1999
Springer
The backup of large data sets is preferably performed automatically outside of regular working hours. In highly structured computer networks, however, faults and exceptions may rel...