59 search results - page 1 / 12 » Message Classification in the Call Center |
ANLP
2000
13 years 6 months ago
2000
Customer care in technical domains is increasingly based on e-mail communication, allowing for the reproduction of approved solutions. Identifying the customer's problem is o...
IEAAIE
2004
Springer
13 years 10 months ago
2004
Springer
Abstract. The aim of our research was to apply well-known data mining techniques (such as linear neural networks, multi-layered perceptrons, probabilistic neural networks, classifi...
MASCOTS
2007
13 years 6 months ago
2007
— We present a tool, PerfCenter, that takes as input the deployment, configuration, message flow and workload details of the hardware and software servers in an application hos...
FLAIRS
2001
13 years 6 months ago
2001
GeneralElectric has created case-basedreasoningsystems for remotediagnostics,call center automation,andinternal productivityprojects. CBRapplications havebeenusedto remotelydiagno...
CIKM
2008
Springer
13 years 6 months ago
2008
Springer
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...