56 search results - page 2 / 12 » Mobilizing Customer Relationship Management - A Journey from... |
ETT
2000
13 years 4 months ago
2000
With the increasing penetration of wireless communications systems, customers are expecting the same level of service, reliability and performance from the wireless communication s...
ICSE
2008
IEEE-ACM
14 years 5 months ago
2008
IEEE-ACM
We investigate relationships among software quality measures commonly used to assess the value of a technology, and several aspects of customer perceived quality measured by Inter...
EATIS
2007
ACM
13 years 8 months ago
2007
ACM
Mobile B2E-applications (business-to-employee) can add significant value to a company's business, when large workforce divisions are involved in the execution of certain busi...
DSS
2006
13 years 4 months ago
2006
This study investigates how customers perceive and adopt Internet Banking (IB) in Hong Kong. We developed a theoretical model based on the Technology Acceptance Model (TAM) with a...
WOA
2001
13 years 6 months ago
2001
The Mobile Agent (MA) paradigm seems to be a promising solution for the design and development of distributed value-added services. However, mobility has added complexity to the d...