Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
In this paper, we propose an estimation method of user satisfaction for a spoken dialog system using an N-gram-based dialog history model. We have collected a large amount of spok...
Abstract. In this paper, we present a statistical approach for the automatic generation of dialogs by means of a user simulator. This technique can be used to generate dialogs with...
Recently various data-driven spoken language technologies have been applied to spoken dialog system development. However, high cost of maintaining the spoken dialog systems is one ...
Donghyeon Lee, Kyungduk Kim, Cheongjae Lee, Junhwi...