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HICSS
2002
IEEE
109views Biometrics» more  HICSS 2002»
13 years 9 months ago
Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes
Many authorities have started to use web sites to provide services based on transactions. The guiding vision is often a process portal for citizens that provides access to the cou...
Ralf Klischewski, Ingrid Wetzel
ISTA
2001
13 years 6 months ago
Modeling Serviceflow
Ralf Klischewski, Ingrid Wetzel
CAISE
2006
Springer
13 years 8 months ago
IT Service Processes - State and Open Issues
- Extended Abstract of Industrial Talk IT services are an important means to achieve competitive advantages by creating new business models or by reducing costs. Furthermore, there...
Rainer Schmidt