19 search results - page 1 / 4 » Modeling and Analysis of Call Center Arrival Data: A Bayesia... |
MANSCI
2008
13 years 4 months ago
2008
WSC
2008
13 years 7 months ago
2008
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
EOR
2010
13 years 4 months ago
2010
We propose both robust and data-driven approaches to a fluid model of call centers that incorporates random arrival rates with abandonment to determine staff levels and dynamic ro...
CCGRID
2007
IEEE
13 years 11 months ago
2007
IEEE
Pseudo-periodicity is one of the basic job arrival patterns on data-intensive clusters and Grids. In this paper, a signal decomposition methodology called matching pursuit is appl...
MASCOTS
2007
13 years 6 months ago
2007
— We present a tool, PerfCenter, that takes as input the deployment, configuration, message flow and workload details of the hardware and software servers in an application hos...