97 search results - page 1 / 20 » Modeling and Optimization Problems in Contact Centers |
QEST
2006
IEEE
13 years 10 months ago
2006
IEEE
We give a quick overview of some key issues in (quantitative) call center management: building realistic models, developing efficient tools to simulate these models, finding qui...
WSC
2007
13 years 7 months ago
2007
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
TSC
2010
12 years 11 months ago
2010
Today's data centers offer IT services mostly hosted on dedicated physical servers. Server virtualization provides a technical means for server consolidation. Thus, multiple v...
INFOCOM
2010
IEEE
13 years 3 months ago
2010
IEEE
—The study of Cyber-Physical System (CPS) has been an active area of research. Internet Data Center (IDC) is an important emerging Cyber-Physical System. As the demand on Interne...
JEA
2006
13 years 4 months ago
2006
Layered Manufacturing is a technology that allows physical prototypes of three-dimensional models to be built directly from their digital representation, as a stack of two-dimensi...