In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
This paper presents a method for simulating basic manufacturing operations (unload, load, process, move, and store) in a 3D virtual environment. The virtual environment provides a...
This paper presents a method for modeling the dynamic behavior of harbor supply chains and evaluating strategic and operational policies of the proposed harbor supply chain by app...
We present an experimental comparison of different genetic operators regarding their use in an evolutionary learning method that searches for unwanted emergent behavior in a multi...
Mental simulation is proposed by cognitive psychologists as a candidate to model the human reasoning process. In this paper, we propose a methodology that models mental simulation...