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Modeling multi-step relevance propagation for expert finding
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BPM
2010
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Content-Aware Resolution Sequence Mining for Ticket Routing
13 years 9 months ago
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Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
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