: Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL...
Hamid R. Motahari Nezhad, Sven Graupner, Sharad Si...
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Web based data services are very popular with the average computer user. Examples of such services include Gmail.com, Yahoo Photos, Yahoo Briefcase and Amazon S3 Service. In such ...
Large corporations increasingly utilize business process models for documenting and redesigning their operations. The extent of such modeling initiatives with several hundred mode...
As enterprise storage needs grow, it is challenging to manage storage systems. The costs of locally managing, supporting, and maintaining resilience in storage systems has skyrock...