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ICWE
2010
Springer
13 years 7 months ago
Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements
:  Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL...
Hamid R. Motahari Nezhad, Sven Graupner, Sharad Si...
MANSCI
2008
116views more  MANSCI 2008»
13 years 5 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
MIDDLEWARE
2007
Springer
13 years 11 months ago
Middleware support for protecting personal data from web based data services
Web based data services are very popular with the average computer user. Examples of such services include Gmail.com, Yahoo Photos, Yahoo Briefcase and Amazon S3 Service. In such ...
Ravi Chandra Jammalamadaka
IS
2012
12 years 23 days ago
On the refactoring of activity labels in business process models
Large corporations increasingly utilize business process models for documenting and redesigning their operations. The extent of such modeling initiatives with several hundred mode...
Henrik Leopold, Sergey Smirnov 0002, Jan Mendling
STORAGESS
2005
ACM
13 years 10 months ago
The evolution of storage service providers: techniques and challenges to outsourcing storage
As enterprise storage needs grow, it is challenging to manage storage systems. The costs of locally managing, supporting, and maintaining resilience in storage systems has skyrock...
Ragib Hasan, William Yurcik, Suvda Myagmar