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OTM
2005
Springer
13 years 10 months ago
Semantics of Agent-Based Service Delegation and Alignment
In this paper we will concentrate on the conceptual modeling and semantics of service delegation and alignment in information systems. In delegation, one typically has the situatio...
Herman Balsters, G. B. Huitema, Nicolae B. Szirbik
ICSEA
2009
IEEE
13 years 3 months ago
Integrating IT Service Management within the Enterprise Architecture
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Anacleto Correia, Fernando Brito e Abreu
WECWIS
2006
IEEE
87views ECommerce» more  WECWIS 2006»
13 years 11 months ago
SLA Automated Negotiation Manager for Computing Services
Success in today’s marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service su...
Halina Kaminski, Mark Perry
RE
2010
Springer
13 years 1 hour ago
Risk-based Confidentiality Requirements Specification for Outsourced IT Systems
Today, companies are required to be in control of their IT assets, and to provide proof of this in the form of independent IT audit reports. However, many companies have outsourced...
Ayse Morali, Roel Wieringa
ICWS
2010
IEEE
13 years 6 months ago
Extending BPMN for Supporting Customer-Facing Service Quality Requirements
Service-oriented computing promises to create flexible business processes and applications on demand by dynamically assembling loosely coupled services within and across organizati...
Kawther Saeedi, Liping Zhao, Pedro R. Falcone Samp...