125 search results - page 3 / 25 » Modelling Service Level Agreements for Business Process Outs... |
ICWE
2010
Springer
13 years 8 months ago
2010
Springer
: Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL...
IEEESCC
2008
IEEE
14 years 22 days ago
2008
IEEE
Business partners willing to do business electronically with each other must reach an agreement (1) on the economic level, (2) on the inter-organizational process choreography, an...
TGC
2007
Springer
14 years 13 days ago
2007
Springer
We add specifications of location-aware measurements to performance models in a compositional fashion, promoting precision in performance measurement design. Using immediate actio...
MANSCI
2008
13 years 6 months ago
2008
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
FMICS
2006
Springer
13 years 10 months ago
2006
Springer
Abstract. Quantitative analysis of quality-of-service metrics is an important tool in early evaluation of service provision. This analysis depends on being able to estimate the ave...