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GECON
2008
Springer
121views Business» more  GECON 2008»
13 years 5 months ago
Monitoring and Reputation Mechanisms for Service Level Agreements
A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that...
Omer F. Rana, Martijn Warnier, Thomas B. Quillinan...
ICSOC
2005
Springer
13 years 10 months ago
Reputation-Based Service Level Agreements for Web Services
Most web services need to be contracted through service level agreements that typically specify a certain quality of service (QoS) in return for a certain price. We propose a new f...
Radu Jurca, Boi Faltings
ICNP
2000
IEEE
13 years 9 months ago
A Scalable Monitoring Approach for Service Level Agreements Validation
In order to detect violations of end-to-end service level agreements (SLA) and to isolate trouble links and nodes based on a unified framework, managers of a service provider net...
Mun Choon Chan, Yow-Jian Lin, Xin Wang
WWW
2007
ACM
14 years 5 months ago
Reliable QoS monitoring based on client feedback
Service-level agreements (SLAs) establish a contract between service providers and clients concerning Quality of Service (QoS) parameters. Without proper penalties, service provid...
Radu Jurca, Boi Faltings, Walter Binder
ICNS
2006
IEEE
13 years 11 months ago
Service Level Agreement Management with Adaptive Coordination
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
Dominic A. P. Greenwood, Giosuè Vitaglione,...