—On participatory Websites, users provide opinions about products, with both overall ratings and textual reviews. In this paper, we propose an approach to accurately estimate fea...
Chong Long, Jie Zhang, Minlie Huang, Xiaoyan Zhu, ...
Online reviews are an important asset for users deciding to buy a product, see a movie, or go to a restaurant, as well as for businesses tracking user feedback. However, most revi...
We analyze how online reviews can be used to evaluate product differentiation strategy based on the theories of hyperdifferentiation and resonance marketing. Hyperdifferentiation ...
Given a set of reviews of products or merchants from a wide range of authors and several reviews websites, how can we measure the true quality of the product or merchant? How do w...
Online reviews are often accompanied with numerical ratings provided by users for a set of service or product aspects. We propose a statistical model which is able to discover cor...