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KDD
2008
ACM
142views Data Mining» more  KDD 2008»
14 years 6 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
VLDB
2005
ACM
125views Database» more  VLDB 2005»
14 years 5 months ago
Sync your data: update propagation for heterogeneous protein databases
The traditional model of bench (wet) chemistry in many life sciences domain is today actively complimented by computer-based discoveries utilizing the growing number of online data...
Kajal T. Claypool, Elke A. Rundensteiner
CONTEXT
2007
Springer
13 years 11 months ago
Discovering Hidden Contextual Factors for Implicit Feedback
Abstract. This paper presents a statistical framework based on Principal Component Analysis (PCA) for discovering the contextual factors which most strongly influence user behavio...
Massimo Melucci, Ryen W. White