Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Abstract. Web Services is an XML-based technology that has attracted significant attention for building distributed Internet services. There have also been significant efforts tryi...
The backup of large data sets is preferably performed automatically outside of regular working hours. In highly structured computer networks, however, faults and exceptions may rel...
—Automatic service and application deployment and management is becoming possible through the use of service and infrastructure discovery and policy systems. But using the infras...
Robert Adams, Ricardo Rivaldo, Guilherme Germoglio...