The Technology Acceptance Model (TAM) represents an important theoretical contribution toward understanding IS usage and IS acceptance behaviors [6, 19]. However, as noted by seve...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Current workflow management systems (WFMSs) are only applicable in a reliable and secure manner, if the business process (BP) to be supported is wellstructured. As ad hoc deviatio...
Task delegation presents one of the business process security leitmotifs. It defines a mechanism that bridges the gap between both workflow and access control systems. There are tw...
We reuse here the framework, the setting, and the semantic modelling for the automated synthesis of the SWS Challenge Mediator presented in the companion paper [5], and show how to...
Christian Kubczak, Tiziana Margaria, Matthias Kais...