The trend towards highly specialized solution providers cooperatively offering configurable products and services to their customers requires the extension of current (standalone)...
Alexander Felfernig, Gerhard Friedrich, Dietmar Ja...
We are facing a growing user demand for ubiquitous Internet access. As a result, network ports and wireless LANs are becoming common in public spaces inside buildings such as loung...
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...