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» Offering software maintenance as an offshore service
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RML
2002
140views Business» more  RML 2002»
13 years 4 months ago
UML as knowledge acquisition frontend for Semantic Web configuration knowledge bases
The trend towards highly specialized solution providers cooperatively offering configurable products and services to their customers requires the extension of current (standalone)...
Alexander Felfernig, Gerhard Friedrich, Dietmar Ja...
INFOCOM
1999
IEEE
13 years 9 months ago
User-Friendly Access Control for Public Network Ports
We are facing a growing user demand for ubiquitous Internet access. As a result, network ports and wireless LANs are becoming common in public spaces inside buildings such as loung...
Guido Appenzeller, Mema Roussopoulos, Mary Baker
SIGUCCS
2009
ACM
13 years 9 months ago
Frontline support at Princeton University: a centralized and decentralized approach
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...