Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Organizations are under increasing pressures to manage all of the personal data concerning their customers and employees in a responsible manner. With the advancement of informatio...
Larry Korba, Ronggong Song, George Yee, Andrew S. ...
Enterprise clouds apply the paradigm of cloud computing to enterprise IT infrastructures, with the goal of providing easy, flexible, and scalable access to both computing resources...
—Enterprise networks today host a wide variety of network services, which often depend on each other to provide and support network-based services and applications. Understanding...
Arun Natarajan, Peng Ning, Yao Liu, Sushil Jajodia...
Over the last decade, IPv6 has established itself as the most mature network protocol for the future Internet. Its recent deployment in core networks of operators, its availability...