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    2007
    148views Modeling And Simulation» more  WSC 2007»
    A model for contact center analysis and simulation
    13 years 7 months ago
    A model for contact center analysis and simulation
    Download  www.informs-sim.org
    In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
    Juan M. Huerta
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