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» Optimizing Web Sites for Customer Retention
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CORR
2008
Springer
123views Education» more  CORR 2008»
13 years 3 months ago
Optimizing Web Sites for Customer Retention
With customer relationship management (CRM) companies move away from a mainly product-centered view to a customer-centered view. Resulting from this change, the effective manageme...
Michael Hahsler
ECAI
2000
Springer
13 years 8 months ago
Gaining Insights into Web Customers using Web Intelligence
The web is fast maturing into an important marketing medium that provides businesses with the ability to undertake oneto-one marketing and provide personalised services to their cu...
Sarabjot S. Anand, Matthias Baumgarten, Alex G. B&...
SIGUCCS
2003
ACM
13 years 8 months ago
Teamwork is the heart of technology
IAT Services, the central Information Technology group at the University of Missouri-Columbia, operates computing sites in general access, classroom, and residence hall settings. ...
Tammy Hohlt, Kristina A. Cunningham
ACMSE
2005
ACM
13 years 9 months ago
The bipartite clique: a topological paradigm for WWWeb user search customization
Web user search customization research has been fueled by the recognition that if the WWW is to attain to its optimal potential as an interactive medium the development of new and...
Brenda F. Miles, Vir V. Phoha
GROUP
2009
ACM
13 years 10 months ago
Wikipedians are born, not made: a study of power editors on Wikipedia
Open content web sites depend on users to produce information of value. Wikipedia is the largest and most well-known such site. Previous work has shown that a small fraction of ed...
Katherine A. Panciera, Aaron Halfaker, Loren G. Te...