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» Precise Service Level Agreements
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ICSE
2004
IEEE-ACM
14 years 4 months ago
Precise Service Level Agreements
SLAng is an XML language for defining service level agreements, the part of a contract between the client and provider of an Internet service that describes the quality attributes...
James Skene, D. Davide Lamanna, Wolfgang Emmerich
TGC
2007
Springer
13 years 10 months ago
Location-Aware Quality of Service Measurements for Service-Level Agreements
We add specifications of location-aware measurements to performance models in a compositional fashion, promoting precision in performance measurement design. Using immediate actio...
Ashok Argent-Katwala, Jeremy T. Bradley, Allan Cla...
MANSCI
2008
62views more  MANSCI 2008»
13 years 4 months ago
Service-Level Agreements in Call Centers: Perils and Prescriptions
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
Joseph M. Milner, Tava Lennon Olsen
ICSOC
2005
Springer
13 years 9 months ago
Reputation-Based Service Level Agreements for Web Services
Most web services need to be contracted through service level agreements that typically specify a certain quality of service (QoS) in return for a certain price. We propose a new f...
Radu Jurca, Boi Faltings
GECCO
2007
Springer
183views Optimization» more  GECCO 2007»
13 years 10 months ago
Search-based testing of service level agreements
The diffusion of service oriented architectures introduces the need for novel testing approaches. On the one side, testing must be able to identify failures in the functionality ...
Massimiliano Di Penta, Gerardo Canfora, Gianpiero ...