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» Precise Service Level Agreements
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IEEESCC
2005
IEEE
13 years 10 months ago
A Framework for Failure Impact Analysis and Recovery with Respect to Service Level Agreements
In today’s IT service market customers urge providers to grant guarantees for quality of service (QoS) which are laid down in Service Level Agreements (SLAs). To satisfy custome...
Andreas Hanemann, David Schmitz, Martin Sailer
ICSOC
2010
Springer
13 years 3 months ago
Adaptive Management of Composite Services under Percentile-Based Service Level Agreements
We present a brokering service for the adaptive management of composite services. The goal of this broker is to dynamically adapt at runtime the composite service configuration, ...
Valeria Cardellini, Emiliano Casalicchio, Vincenzo...
EURONGI
2005
Springer
13 years 10 months ago
Service Level Agreement Enforcement for Differentiated Services
This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services (DiffServ) network. These policies monitor quality of ...
Paulo Rogério Pereira
FMICS
2006
Springer
13 years 8 months ago
Evaluating Quality of Service for Service Level Agreements
Abstract. Quantitative analysis of quality-of-service metrics is an important tool in early evaluation of service provision. This analysis depends on being able to estimate the ave...
Allan Clark, Stephen Gilmore
ICSOC
2009
Springer
13 years 2 months ago
Runtime Prediction of Service Level Agreement Violations for Composite Services
Philipp Leitner, Branimir Wetzstein, Florian Rosen...