When search engine users have trouble finding information, they may become frustrated, possibly resulting in a bad experience (even if they are ultimately successful). In a user ...
Web search components such as ranking and query suggestions analyze the user data provided in query and click logs. While this data is easy to collect and provides information abo...
Jeff Huang, Ryen W. White, Georg Buscher, Kuansan ...
A better understanding of strategies and behavior of successful searchers is crucial for improving the experience of all searchers. However, research of search behavior has been s...
Affective reasoning has been the subject of increasing attention in recent years. Because negative affective states such as frustration and anxiety can impede progress toward learn...
Predicting when a person might be frustrated can provide an intelligent system with important information about when to initiate interaction. For example, an automated Learning Co...
Ashish Kapoor, Winslow Burleson, Rosalind W. Picar...