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» Predicting searcher frustration
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SIGIR
2011
ACM
12 years 7 months ago
Why searchers switch: understanding and predicting engine switching rationales
Search engine switching is the voluntary transition between Web search engines. Engine switching can occur for a number of reasons, including user dissatisfaction with search resu...
Qi Guo, Ryen W. White, Yunqiao Zhang, Blake Anders...
SIGIR
2011
ACM
12 years 7 months ago
Predicting web searcher satisfaction with existing community-based answers
Qiaoling Liu, Eugene Agichtein, Gideon Dror, Evgen...
IUI
2006
ACM
13 years 10 months ago
Fewer clicks and less frustration: reducing the cost of reaching the right folder
Helping computer users rapidly locate files in their folder hierarchies has become an important research topic in today’s intelligent user interface design. This paper reports o...
Xinlong Bao, Jonathan L. Herlocker, Thomas G. Diet...
SIGIR
2012
ACM
11 years 7 months ago
Search, interrupted: understanding and predicting search task continuation
Many important search tasks require multiple search sessions to complete. Tasks such as travel planning, large purchases, or job searches can span hours, days, or even weeks. Inev...
Eugene Agichtein, Ryen W. White, Susan T. Dumais, ...