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    MANSCI
    2008
    119views more  MANSCI 2008»
    Service-Level Differentiation in Call Centers with Fully Flexible Servers
    13 years 5 months ago
    Service-Level Differentiation in Call Centers with Fully Flexible Servers
    Download  www.kellogg.northwestern.edu
    We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
    Itay Gurvich, Mor Armony, Avishai Mandelbaum
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    CSCW
    2004
    ACM
    184views Social Sciences» more  CSCW 2004»
    Putting systems into place: a qualitative study of design requirements for location-aware community systems
    13 years 9 months ago
    Putting systems into place: a qualitative study of design requirements for location-aware community systems
    Download  smartcampus.njit.edu
    We present a conceptual framework for location-aware community systems and results from two studies of how sociallydefined places influence people's information sharing and c...
    Quentin Jones, Sukeshini A. Grandhi, Steve Whittak...
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